Last week I got to work and tried logging into the customer portal, and it said I didn't have access. I could do nothing. Heck, I couldn't even submit a ticket, you have to log in to do that. All I could do was send them an email and wait. Meanwhile, the others in the office had to do that part of the paperwork while I did internal stuff.
After a few days, I got a reply. My login was terminated because my email was not considered secure. I was using a Gmail account for my login, but I've also been using it for over three years. I had no warning, and I have no recourse.
Getting an email account on the same domain the rest of the company is using is time consuming, and I had exactly two days to get into the system and get trained before I was the only person at work that could do that job. Gmail was a fast way to get in, and it worked. It worked for three and a half years, and I had zero warning before getting ejected from the system.
I informed management, and they went about trying to get me a new email address on the company domain. Time passes. Nothing happened. A week goes by, nothing happens. I speak with our outsourced I.T. guy. The next day I'm good to go.
I was bringing up my issues with the wrong people. Lesson learned.